Privacy Policy

Last updated: Oct. 4, 2023

At Mercer Street, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our ecommerce website and related services. By using our website or providing us with your information, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of information, including:

a. Personal Information: We collect information that can identify you directly or indirectly, such as your name, email address, mailing address, phone number, and payment information.

b. Usage Data: We may gather information about your interactions with our website, including your IP address, device information, browser type, and the pages you visit.

c. SMS and Communication Data: If you choose to receive SMS notifications from us, we will collect your mobile phone number and may store SMS messages sent to you for customer service purposes. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

2. How We Use Your Information

We use the collected information for the following purposes:

a. Provide Services: To process orders, manage your account, and deliver products and services you request.

b. Communicate: To send order updates, promotions, newsletters, and respond to your inquiries via email, SMS, or other communication channels.

c. Improve Our Services: To enhance our website's functionality, understand user behavior, and personalize your shopping experience.

d. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SMS Privacy Policies / Mobile Terms of Service

The Mercer Street mobile message service (the "Service") is operated by Mercer Street (“Mercer Street”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Mercer Street’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Mercer Street through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Mercer Street. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18667881660 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Mercer Street mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18667881660 or email carolina@mercerstreet.shop.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

4. Disclosure of Your Information

We may share your information with:

a. Service Providers: Third-party companies that help us with order fulfillment, payment processing, customer support, and marketing activities.

b. Legal Requirements: When required by law or to protect our rights, property, or safety.

c. Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

5. Your Choices and Rights

You have the right to:

a. Access and Update: Access and update your personal information through your account settings.

b. Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions provided in emails or contacting us.

c. Data Deletion: Request deletion of your personal information, subject to legal obligations.

6. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or alteration.

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes via email or by prominently posting a notice on our website.

8. Consent

By using our website and services, you consent to the terms of this Privacy Policy.

Mercer Street strives to maintain the highest standards of privacy and security. We appreciate your trust in us and are dedicated to protecting your personal information.