Return Policy

At Mercer Street, we want you to be completely satisfied with your jewelry purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy within 14 days of your delivery date.

Return Conditions:

  1. Eligibility: To be eligible for a return, your jewelry item must be unused, in the same condition as received, and in its original packaging.

 

  1. Timeframe: You must initiate the return process within 14 days from the date of delivery. Returns requested after this period will not be accepted.

 

  1. Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process your return.

 

  1. Non-Returnable Items: Engraved or customized items, as well as items showing signs of wear, misuse, or damage, are not eligible for return.

 

Return Process:

  1. Begin Your Return: To initiate a return, please visit your Account here. 

 

  1. Return Authorization: After receiving your request, we will provide you with a return shipping label and instructions on how to return the item.

 

  1. Package Your Return: Safely package the jewelry in its original packaging or a secure, padded envelope. 

 

  1. Ship the Item: You are responsible for returning the item within the 14 day window period. 

 

  1. Inspection and Refund: Once we receive the returned item and confirm that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method within a reasonable timeframe.

 

Exchanges:

If you wish to exchange an item, please email us at carolina@mercerstreet.shop and we will do our best to accommodate you.

 

Contact Information:

For any questions or concerns regarding our return policy, please contact Mercer Street at carolina@mercerstreet.shop.

 

Thank you for choosing Mercer Street for your jewelry needs. We value your satisfaction and look forward to assisting you with your returns when necessary.